Microsoft Copilot Gets Off to Rocky Start As Users Complain of Performance Issues

Published on January 23, 2024

It’s still early days for Microsoft 365’s Copilot and Copilot Pro. Since its broader release, some users have found it challenging to justify the price tag.

Microsoft Copilot combines the Microsoft 365 apps, Microsoft Graph and Artificial Intelligence. (Image credit: Shutterstock)

One user described their experience as “quite underwhelming.” While the service’s ability to summarize chats and emails received positive feedback, they struggled to find a practical use for it.

Another user expressed skepticism, stating that Copilot Pro “seems to be a solution in search of a problem.” Meanwhile, some users acknowledged certain benefits but felt that it came at a steep cost of $30 per user per month.

These complaints regarding performance are not ideal for Microsoft, but they are somewhat expected for a new service. However, the confusion surrounding its value proposition is a more significant concern. Microsoft aims for AI to become an indispensable productivity tool to justify its investment. While GitHub Copilot has achieved some success, the performance issues and cost-related criticisms highlight that Microsoft still has room for improvement in other areas.

Just slightly over a week after Microsoft introduced Copilot Pro and expanded its availability to more users, there’s growing dissatisfaction with its performance, and administrators appear somewhat indifferent to the platform.

A quick glance at social media reveals that many users are not particularly impressed with the Pro version, with complaints about performance becoming more common.

Mikhail Parakhin, head of advertising and web services at Microsoft, who once famously acknowledged the decline of the Windows Start Menu, responded to some frustrated users by assuring them that the server side seemed to be functioning well and suggesting that browser-related issues might be the culprit.

Parakhin also sought input from the online community on whether there might be a growing fatigue when it comes to AI. Users seem divided on this issue, with some praising AI’s “transformative benefits” while others expressed concerns about excessive attention being given to AI at the expense of other system improvements.

The actual answer probably lies somewhere in between. Microsoft’s constant promotion of AI and its Copilot services may be becoming tiresome to some users, but the technology is undeniably valuable for certain tasks. For instance, GitHub Copilot has proven to be a useful tool in the field of coding.

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