Amazon is making changes to its return policy so that customers will be able to more easily file complaints over defective products. Beginning on September 1st, customers will be able to contact Amazon directly with a property damage or personal injury claim. Then, Bezos and company will connect you with the seller. If Amazon rules in your favor they will pay out any claims under $1,000.
Claims under $1,000 account for more than 80 percent of cases in our store, and Amazon will bear these costs and not seek reimbursement from sellers who abide by our policies and hold valid insurance. Sellers will be kept informed at every step so they can continue to ensure their products are safe.Amazon
Amazon said that if the seller is unresponsive, they may step in to claim over $1,000. Amazon will also take a look at claims that are rejected by the seller. The company maintains that ‘sellers will continue to have the opportunity to defend their product against the claim.’ Claims will be vetted on a case-by-case basis.
Amazon is currently encouraging customers to contact third-party sellers directly when they have complaints about their products. That basically left users to fend mostly for themselves. There have been defective carbon monoxide detectors, hair dryers without required shock protections, and even flammable clothing for kids.
This new policy is coming after several complaints from consumer organizations and lawmakers regarding the counterfeit, faulty and dangerous products that are being sold on Amazon.