Oscar Munoz, the CEO of United Airlines, appeared on ABC’s “Good Morning America” on Wednesday to apologize for the incident captured in widely circulating videos in which a passenger was forcibly dragged off of a United plane on Sunday.
In an interview with GMA, Munoz said he apologized to the passenger — identified Tuesday as Dr. David Dao — and promised that nothing similar would happen on a United Airlines flight again.
“The first thing that I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees — that is not who our family at United is,” Munoz said. “You saw us at a bad moment, and this can never, will never happen again on a United Airlines flight. That’s my premise, and that’s my promise.”
Munoz was criticized for his initial response to the incident, issuing a statement many (especially on social media) saw as a non-apology. The United CEO followed up with a second apology Tuesday.
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