Published on May 25, 2017
After giving its case workers access to a service cloud suite of solutions, Alameda County Social Services provided better services to its citizens. See more at
To improve efficiency, reduce fraud and enhance the experience of its customers, Alameda Country Social Services Agency enabled its case workers to utilize a suite of tools powered through a service cloud. The availability of smarter data allowed managers and case workers a deep, real-time understanding of case and program status, enabling them to find the best assistance programs for each situation they encountered.
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