Published on April 17, 2017
For many people, it’s a dream vacation: a voyage aboard a magnificent floating city at sea. Royal Caribbean International knows that what matters to its guests matters most to its business, so it set out to create the best customer service possible aboard its newest line of luxury cruise ships. By connecting more than 650 existing and new devices — digital signs, POS terminals and tablets — and harnessing the resulting ocean of data using Microsoft technologies, the company created the Internet of Royal Caribbean’s Things, creating a truly personalized guest experience.
