Pixel users sue Google over ‘defective’ microphones

Published on February 12, 2018

After Apple, it seems like Google has discovered itself in a tirade of lawsuits. According to a recent report, owners of Google Pixel smartphones based out of U.S., have apparently found that their devices’ microphones are suffering through a defect.

Google, Pixel

This problem has led them to become extremely frustrated, due to which they even plan on attacking the search giant in the court. “Owners of Google Pixel smartphones who found microphones on their devices to be defective have filed a proposed class action suit in a federal court in San Jose, California,” an online report read.

The report further goes on to state that the suit requests a jury trial. Individuals are accusing the company of shipping smartphones with defective parts. The two original lawsuit filers, Patricia Weeks and Waleed Anbar, aren’t very happy about how Google has handled their customer complaints about the faulty parts.

To recall, Google initially introduced the Pixel line-up back in 2016. Online reports suggest that Weeks notified Google of her problem back in March 2017. She had purchased the device in December 2016. The smartphone fell well within the warranty protection. Therefore, she decided for opt for it. However, Patricia Weeks claimed that Google refused to refund her money or replace it even after acknowledging the defect.

“Dr. Weeks did not know that the Pixel phones had defective microphones when she bought her phone. Had Google disclosed the defect to her, she would not have bought a Pixel or would have paid substantially less for it,” the complaint states.

Mr. Anbar’s Pixel smartphone was not covered by the one-year-warranty program. He purchased his smartphone back in December 2016 and reported the issue only last month. “We don’t comment on ongoing litigation, but it might be worth including a link to our help center page in your story which explains the solutions we have for out-of-warranty customers,” Emily Clarke, a Google spokeswoman, told Ars.

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