HP has reportedly recalled about 50,000 of its laptops from the United States of America and another 2,600 units from Canada on Thursday, 4th January, citing an overheating issue which seems to burn through the skin of its owners and cause damage to their property. These laptops are apparently powered by lithium-ion batteries, the same kind that appeared in Samsung’s Note 7 line-up back in 2016. To recall, the South Korean technology giant was forced to eliminate its Note 7 line-up altogether due to the intensity of the problem that the batteries posed.
“HP has received eight reports of battery packs overheating, melting or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first-degree burn to the hand,” the U.S. Consumer Product Safety Commission was reported by an online publication as saying.
HP’s models that are a part of the recall program are: HP ProBooks 64x (G2 and G3 series); HP ProBooks 65x (G2 and G3 series); HPx360 310 G2; HP Envy m6; HP Pavilion x360; HP 11; HP ZBook 17 G3; HP ZBook 17 G4; HP ZBook Studio G3 Mobile Workstations. The company is expected to replace the batteries in all of these models and return them to their customers.
For those who own an HP laptop, can head to their official website to check whether or not their battery is included in the recall. If your laptop model is included in the list then HP will provide you with a technician that will replace the batteries.
Customers can even get in touch with HP representatives with any kind of query on their number 888-202-4320 from 9 a.m. to 8 p.m., Eastern time, Monday through Friday. Let’s hope this problem is not widespread by nature. HP has only recalled laptops from U.S. and Canadian markets. They still haven’t offered an official comment on this matter.