4 Things You Didn’t Know About VoIP Phone Distributors

Voice over Internet Protocol (VoIP) technology has gained traction in the last few decades due to its ability to reduce business communication costs and boost employee productivity. VoIP technology is used to power a wide range of in-app calling services including Viber, Skype, and Tango. 

Having existed for the last two decades, the service enables users around the world to connect via the internet through devices. As the technology advanced, VoIP phones were invented. These phones come with useful capabilities that traditional phone technology does not offer. 

To meet the rising demands of VoIP services, VoIP phone distributors sell equipment directly to businesses.  If you’re planning to shift your phone system from conventional to VoIP technology, here are five things you must know about VoIP phone distributors:

1. VoIP Phone Distributors Offer Different App Stacks

For companies that have employees who work remotely, VoIP phone systems can offer enormous benefits. Even so, businesses should consider how VoIP phone distributors stack up their apps. Usually, call forwarding to cell phones is a feature that’s standard among distributors. However, productivity apps that allow company employees to use voicemail, fax, and business texts vary from one VoIP distributor to another. When making the move to VoIP phone technology, go for a distributor that offers every feature that your business needs. 

2. Not All Distributors Offer Service Integrations

Another thing you might not know about VoIP distributors is their ability to integrate with other services. Third-party integrations are increasingly becoming critical for organizations. Many businesses prefer to buy technologies that integrate well with the other services. When it comes to picking a VoIP phone distributor, companies should evaluate the ability of the phone system to integrate fully with services or systems that they are already using. 

Hence, distributors that sell VoIP phones that can’t offer the level of integration you desire are not worth considering. Buying from such a distributor will cost you more in the long run because you’ll need to recreate or migrate data to the new system. 

3. VoIP Phone Rates Vary

Shifting to VoIP does not always mean cost-efficiency. Some VoIP phones distributors charge for additional features while others include them in one packaged service. Therefore, it’s best to look for a distributor that allows businesses to pick features that are more critical to their business operations. The best way to do this is to compare what different VoIP phone distributors are offering and pick the one that offers more flexibility in terms of the features offered.  

4. VoIP Phone Systems Can Offer Call Redundancy

Before you buy a VoIP phone system from a distributor, check whether what they’re selling has in-built redundancy. While VoIP phone systems are reliable, you’ll certainly be faced with internet connectivity challenges. Getting a system that you can rely on during such times is important, particularly if your business relies on phone calls to sustain vendor and customer communications. 

An important feature that a VoIP phone distributor should offer you is called continuity. With this feature, you’ll be able to keep your employee’s phone numbers connected to the VoIP line. This will ensure that call forwarding continues smoothly even when the internet connection is down.

Final Thoughts

Shifting from a traditional phone system to a VoIP system offers many benefits to businesses, both small and big. To get a distributor that offers a VoIP system that suits your communication needs, you need to be clear about what you’re looking for.  The four things discussed above can help you get a good idea of what you should look for in a potential VoIP phone distributor.