Even though there is nothing as perfect as technological innovations, technology itself cannot be perfect at all times. Many times, software malfunctions and hardware end up breaking. There aren’t anyone reasons to these situations. There are many different types of ideas why it occurs.
The same incident seems to have taken place with the folks at Facebook-owned Oculus. The employees ended up getting red-faced today. If reports are believed to be true, every single Oculus Rift locked up earlier yesterday due to a problem with software certification. For those who aren’t aware, Oculus Rift is the company’s high-end virtual reality headset. Therefore, this software malfunction may have cost heavily to the company.
The problem, it appears, is rooted in an expired security certificate. This is what ended up resulting in users receiving a “Can’t reach Oculus Runtime service” error message. Users would receive the message mentioned above when they would try and immerse themselves in Virtual Reality.
In an online statement, Oculus confirmed the problem, writing that: “This is an issue with our software certification that we’re still actively working on. For security, we use a certificate to ensure that the software you receive comes from Oculus. That certificate has expired, and we’re looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.”
What’s driving users to be restless is that the company still hasn’t provided an estimated time of arrival for the fix. At the same time, they suggest that the users check its run-time status page for updates. Users are frustrated over this matter. “This issue could’ve been resolved hours ago,” one user wrote in a message on the status page. “PLEASE make 24/7 customer service if you’re gonna be a GLOBAL company!!!!!!”