Apple is offering free repair program for Apple Watch Series 2 models

Published on April 15, 2018

According to newer reports, Apple will reportedly be repairing select Apple Watch Series, two models. The problems with the smartwatches should be limited to not outputting enough power while activating or having a swollen battery. The Cupertino technology giant is offering the service free of charge. The repair service is a part of their new service policy. The news broke out when an internal document, which is distributing to Apple Stores and Apple Authorized Service Providers on Friday was made available online. The internal report reads, “Apple has determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery.”

Apple, Watch Series 2

The document further goes on to add, “Apple will service available devices free of charge. Apple will authorize coverage for eligible devices for three years after the original date of purchase.” The document carries the code number SN4524 within Apple’s internal GSX portal. There is the only limited number of markets wherein the policy has gone on to issue. The list includes United States, Canada, Mexico and Europe. Therefore, it is highly possible that the company will go on to introduce a worldwide initiative where service providers are made available for access.

When it comes to a swollen battery, Apple Watch automatically becomes challenging to activate. If the situation is terrible, then the swollen battery might even end up bursting the display open. There are numerous pictures of the issue that Apple customers are sharing on the official Apple Support Communities and MacRumors forums in the recent months. However, the majority of the incidents are mostly limited to the first-generation models that were made available back in 2015. Therefore these smartwatches are not necessarily included in the package. The following given smartwatches are eligible for the free repair service program: 42mm-sized Apple Watch Series 2 models, Sports Edition, Hermes edition, Nike+ variants as well as a visual-mechanical inspection.

The information was made available through a companion document which carries the number OP1977. However, the warranty status of the Apple Watch does not necessarily have an impact on the coverage, the report further adds. In other words, the latest policy is not applicable to the original Apple Watch, Series 1 and Series 3 models or any of the 38mm models. A couple of years back, the Cupertino technology giant had gone on to implement a similar kind of policy for the original Apple Watch models as well. The same rule was applicable at that time as well, i.e., the problems with the smartwatches should be limited to not outputting enough power while activating or having a swollen battery. The service would provide free repairs within three years of the original date of purchase.

Customers who are affected by this problem can visit the Apple Contact Support page, click open Apple Watch, choose Battery Power and select Charging after that. Following which, you can select the Bring in for Repair option to schedule an appointment with the Genius Bar at an Apple Store or an Apple Authorized Service Provider. “There are also options to contact Apple advisors by phone or online chat. Battery replacements are completing at an off-site Apple Repair Center,” informs a report by Mac Rumours. The Cupertino technology giant advises customers that inquire about a refund for a previous Apple Watch Series 2 battery replacement to contact its support advisors. The Cupertino technology giant is yet to announce the policy publicly. It usually announces such programs on its public platform. “MacRumors has verified the internal document’s authenticity with multiple sources,” claims the report. Therefore, it is safe to assume that the program is truthful.

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Apple, Watch Series 2
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