Classes have returned at:
the Insanity at:
Join the CULT:
Class Notes:
Present Yourself Well
-Groom Yourself
-Brush Your Teeth
-Shower/ Deodorant (Not too much)
-Clothes should be well kempt and clean
-Smoking Smell bothers many people
-Your Physical Condition matters
-Be Respectful and Professional. “Sir/ Mam”
Listen Well
-LISTEN!!! STOP TALKING!!!
-Ask questions, don’t “talk”
Ask the Right Questions
Stick to the Tech
-Office politics can backfire.
-You support EVERYONE
Documentation
-Always ask for documentation
-Create Documentation for what you do
Licensing
-Make sure to be able to access license keys
Work Order Systems
-Ticketing systems allow management to track productivity of technicians
Troubleshooting
-Be methodical
Wrap Up
-Fix or Provide Actionable plan
-Always ask “Is there anything else?”
